In support of our after-sale services the supply and distribution of all parts and components required for services, rebuilds, repairs, maintenance and upgrades of locomotives and wagons are facilitated through our offices in countries where we are currently present.
We are ensuring high quality of after-sales service approach to boost customer’s lifetime value for sales of parts, components and equipment. Once a client has made a purchase, they may be offered paid after-sales service, such as extended warranty or some premium service. This mainly applies to products which present a long-life cycle, are key for clients’ operations, or are simply too expensive to not be serviced appropriately.